Returns Policy – Ergonomic Furniture & Commercial Office Solutions
We value your satisfaction and aim to ensure you are fully informed prior to purchase. Due to the made-to-order nature and logistics involved in ergonomic and commercial furniture supply and installation, our returns policy is as follows:
Change of Mind
We do not offer refunds or exchanges if you change your mind after purchase. Please select carefully, and contact us if you require clarification or assistance prior to purchasing.
Faulty or Damaged Goods
In accordance with the New Zealand Consumer Guarantees Act, if a product is faulty or arrives damaged, we will provide a suitable remedy—either repair, replacement, or refund. Please notify us within 7 days of delivery, with photographs and a detailed description of the issue.
Cancellations
Orders can be cancelled without penalty within 24 hours of purchase, provided the order has not been processed or dispatched. After this period, cancellations may not be possible due to production and logistical commitments.
Non-Returnable Items
Certain products are not eligible for return, including:
• Custom-made or built-to-order furniture
• Assembled or installed products
• Clearance or sale items
• Health and hygiene products (e.g., seat cushions, wrist supports)
Returns Process
To initiate a return for a faulty or incorrect item:
1. Contact us at info@ergostyle.co.nz with your order number and issue description.
2. Wait for our customer service team to issue a Return Authorisation.
3. Return the item in original packaging (if possible), with proof of purchase, to:
Ergostyle Ergonomic Solutions Ltd
Unit 1, 21 Humphreys Drive, Ferrymead, Christchurch 8023, New Zealand
Shipping costs for returning non-faulty items are the responsibility of the customer.
Refunds
Approved refunds will be processed to the original method of payment within 10 working days of receiving the returned item. Original delivery charges are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective or damaged. For replacements, please email info@ergostyle.co.nz.
Delivery Damage
If an item has been damaged during delivery, report this within 48 hours of receipt. Take photos of the packaging and damage to assist in claim processing.
Additional Notes
• For relocations or installation services, items damaged in transit must be assessed and reported at the time of delivery walkthrough with our crew leader.
• We do not accept returns sent directly to the manufacturer.
